As promised, we’re back with another round of 10 unique customer stories!
From the discovery of a container repurposed for illicit substances, to our interactions with an unconventional cleaning client plus a recruitment professional known for his colourful language. We really have seen it all over the years… But that’s just part of the fun when dealing with the diverse and sometimes quirky clientele in commercial property.
KEY TAKEAWAYS
- Customers can surprise you with unexpected behaviours and situations. From storing drugs in containers to allegedly engaging in inappropriate activities in the building, it’s important to be prepared for anything.
- Different industries and professions can have unique characteristics and quirks. Whether it’s highly strung cleaning companies or therapists needing therapy themselves, understanding the specific needs and behaviours of different customer groups can help in managing relationships effectively.
- Some customers may have unrealistic expectations or demands. In one instance, a client assumed that a building receptionist was at their beck and call, highlighting the importance of setting clear boundaries and managing customer expectations.
- Cheap customers are unlikely to become well-paying customers. It’s important to recognise that customers who are unwilling to pay for quality or upgrades are unlikely to change their mindset. It may be necessary to prioritise customers who are willing to invest in the services and improvements provided.
BEST MOMENTS
“According to the local constabulary, one of our containers was being used to store some soft drugs.”
“Sometimes you buy buildings with customers in them. They’re not always going to meet with what your expectations are, particularly on service moving forward.”
“Can you imagine sending an email to all of your customers saying, could you please stop having sex in the toilets?”
“Cheap customers will never become well-paying customers. They’re not willing to pay for quality, otherwise they might have been in it in the first place.”
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